Salesforce profits the nonprofits
Updated March 24, 2021

Salesforce profits the nonprofits

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce for Nonprofits

The whole organization uses Salesforce, from lead and contact management to standard campaigns (for emailing purposes), to custom objects. One custom object, in particular, is Prayer Requests. We relate this to both leads and contacts to help us understand where our customers are and what they may be struggling with.

Pros

  • Automation.
  • Email campaigns.

Cons

  • More free apps from AppExchange.
  • An inexpensive survey tool.
  • Easier communication with customers.
  • Customers feel personally connected.
Salesforce for Nonprofits allows for the essentials to run a full nonprofit whereas some of the other Salesforce applications are "nice to haves" vs. "need to have". An example would be that you can still email your customers without the Marketing Cloud. Another example would be that Salesforce allows (through visual force pages) the ability to build forms that can make your customers appear to connect to you (similar to Community).

Do you think Salesforce.org Nonprofit Cloud delivers good value for the price?

Yes

Are you happy with Salesforce.org Nonprofit Cloud's feature set?

Yes

Did Salesforce.org Nonprofit Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce.org Nonprofit Cloud go as expected?

Yes

Would you buy Salesforce.org Nonprofit Cloud again?

Yes

I think Salesforce for Nonprofits is well suited for any non-profit out there. Especially if you're a nonprofit of 10 employees or less because you get Salesforce completely for free for those 10 users. I would say a less appropriate application would be non-profits who don't interact or engage with their customers.

Salesforce for Nonprofits Support

Salesforce for Nonprofits is a 9/10 in my book. The platform does everything that we need it to do to be successful. It's not a 10/10 because there is always room for growth in my opinion. The Lightning style allows for quickly navigating and automation that allows us to complete our tasks in a timely manner.

Comments

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