Salesforce Lightning & Sales Console Review
November 18, 2019

Salesforce Lightning & Sales Console Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning is used by our entire organization. This is key in managing clients and accounts in an environment where all employees are able to view account status and additional details regarding an account as multiple individuals tend to work in an account. All data is stored in the platform and is great to access on the go as well.

Pros

  • Customization views based on your role at the organization (i.e. sales console).
  • Seamless reporting within the platform.
  • The functionality of being able to link out to other platforms we use straight from a record.

Cons

  • The Lightning view tends to take far longer to load than classic.
  • Getting up to speed on Salesforce language can be difficult. There are resources out there to assist.
  • Managing events in Lightning seems to be more difficult than classic.
  • The increased retention rate of clients by being able to report more seamlessly on accounts.
  • More touches on accounts by utilizing the sales console feature to move more quickly through a pipeline.
  • Increased effective communication within the organization, saving more time.
  • Having a central location for all data and additional sources linked to Salesforce to ensure client success.
We needed a product that would allow for easy and dynamic reports for potential and new clients. Account Managers use other products as well to monitor the client's success and Salesforce allows for seamless integration to other platforms. This serves as a one-stop-shop for all of the data we need on our customers to ensure they are successful.
There are countless resources for Salesforce, including a full online community. While we have direct support as well, there is always helpful information on the trail-head site and other users who are willing to answer questions. Salesforce is very transparent with changes and updates and always contacts clients before changes are made.

Do you think Salesforce Lightning Platform delivers good value for the price?

Not sure

Are you happy with Salesforce Lightning Platform's feature set?

Yes

Did Salesforce Lightning Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Lightning Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Lightning Platform again?

Yes

I enjoy being able to customize the view type in Salesforce Lightning. I use the 'Sales Console' view which allows me to have multiple tables open at once when working with many different accounts in a day. This also allows me to see all of the important data at a quick glance as opposed to having to scroll through pages of data.

Salesforce Lightning Platform Feature Ratings

Ease of building user interfaces
8
Scalability
10
Platform management overhead
7
Workflow engine capability
10
Platform access control
9
Services-enabled integration
10
Development environment creation
10
Development environment replication
10
Issue monitoring and notification
9
Issue recovery
8
Upgrades and platform fixes
9

Comments

More Reviews of Salesforce Lightning Platform