Highly customizable and reliable cloud platform
September 02, 2024

Highly customizable and reliable cloud platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Chatter
  • Marketing Cloud

Overall Satisfaction with Salesforce Sales Cloud

Our university uses Salesforce Sales Cloud for recruitment and admissions. Salesforce Sales Cloud helps us keep track of our prospects, our recruitment efforts, and our applications. We review the applications and associated requirements in Salesforce Sales Cloud. We have an externally facing web portal built on Salesforce for our applicants to review their application requirements and status. We utilize Salesforce Sales Cloud reports and dashboards to track progress and metrics.

Pros

  • The platform is highly customizable.
  • The cloud service is extremely reliable.
  • Many options for automation that can be configured through the UI.

Cons

  • I wish the report builder interface was faster
  • Purchasing extra storage is expensive
  • Salesforce Sales Cloud allows us to reach more prospects, more efficiently
  • The flexibility of Salesforce Sales Cloud has allowed us to be more nimble. Business process changes can quickly be accounted for in Salesforce Sales Cloud.
  • The reporting tool allows us to quickly create ad hoc reports to identify and respond to situations.
The cloud service is reliable and robust. It will scale up as your business grows. The platform is very flexible and has multiple tools for creating and managing automation. It integrates with the email tool Marketing Cloud.

Do you think Salesforce Sales Cloud delivers good value for the price?

Not sure

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

The platform is powerful and flexible. It can be tailored to your business needs. It is a great way to track data and processes. Salesforce Sales Cloud provides a great deal of free training resources. The cloud service is extremely reliable. They are constantly improving the product. It has a very large and supportive user community.

Salesforce Sales Cloud Feature Ratings

9.3
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
8
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
8
9.3
Case management
10
Call center management
8
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
7.0
Social data
7
Social engagement
7
7.5
Marketing automation
8
Compensation management
7
7.0
Mobile access
7

Comments

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