Item: Salesforce Service Cloud
Rating: 5
Author: Ulrich (Uli) Nielen

Use Cases and Deployment Scope

We used Salesforce Service Cloud (SFSC) across our whole organisation as a pure CRM system. It was always a very complex system which I knew for years in the past in different platforms. As a service cloud, it emerged to become a location independent online tool.

Pros and Cons

Very detailed.
Truly complete client information.
Strong track recording.

Very time-consuming data entry due to complexity.
Limited room for individualization.

Alternatives Considered

HubSpot

HubSpot is smarter, faster and more user-friendly.

Other Software Used

Microsoft Access, Base Sales Forecasting, Microsoft Dynamics CRM

Likelihood to Recommend

Pro: You want information or company set up information at one spot - you will find it in SFSC.
Con: You have to enter 40 employees of one company, it will take you 2 days.

SFSC Review

Software Version

Overall Satisfaction with Salesforce Service Cloud

Use Cases and Deployment Scope

Pros and Cons

Alternatives Considered

Other Software Used

Likelihood to Recommend

Salesforce Service Cloud Feature Ratings