Salesforce Service Cloud allows us to stay organized and productive internally.
August 18, 2017
Salesforce Service Cloud allows us to stay organized and productive internally.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
We use Salesforce Service Cloud to increase organization and results across our business operation team. I allows us to track internal cases to understand where we are spending our time and to help prioritize our cases more seamlessly.
- The analytics and dashboards allow us to gain insights that are hard to gather within other similar products.
- The ability to communicate within the platform with other internal employees about cases, etc.
- It seamlessly flows together with our other/existing Salesforce products that we use as a company allowing us to keep everything on one platform.
- Salesforce UI as a whole can often feel outdated and archaic which makes new and innovative companies more appealing with their fresh designs and new approach.
- Using Salesforce Service cloud has allowed us to consolidate the number of outside products we use, keeping as much of our business operations living within Salesforce.
The chat functionality and the app of Zopim is pretty robust and functional. I do feel like Zopim/Zendesk do have features and a very clean UI that at times does over perform Salesforce.