There’s a reason Salesforce is the industry standard.
February 28, 2020
There’s a reason Salesforce is the industry standard.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
We use Salesforce Service Cloud, primarily for our sales department. We use it to maintain our sales leads and create pipelines to onboard new clients. It is also used to store the account information of our clients and to make updates to their accounts.
- It makes it simple to look up the account information of leads and clients.
- It enables us to keep detailed records on each account to keep account executives on the same page.
- Allows us to easily make updates to our clients accounts
- Sometimes the UI could be clunky. But we were using Salesforce Classic, I think Salesforce Lightning would fix most of these problems.
- Some of the custom apps within Salesforce didn’t work quite right. But I don’t necessarily think that was Salesforce's fault.
- I was an account executive, so I don’t have solid numbers. But our ROI definitely would’ve been lower if the sales team didn’t have Salesforce.
- Keap (formerly Infusionsoft)
They were similar, but I liked the setup of Salesforce Service Cloud. I also used Infusionsoft for a small business and used Salesforce at a large tech startup, so it’s hard to compare.
Do you think Salesforce Service Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Service Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Service Cloud again?
Yes