Salesforce Service Cloud Review
November 05, 2025
Salesforce Service Cloud Review
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
In my company, I use Salesforce Service Cloud as a Sales Cloud because I enter opportunities and track them until closure. It’s very, very useful and easy for me to track all my opportunities — what stage they’re in and their pipeline status. So overall, it’s been very, very successful.
Pros
- Okay, so in terms of details — when I have an opportunity, I just enter it, and it gives me stage-by-stage information, where each stage is associated with a certain probability. For example, if it’s in the opportunity stage, it might be 50%, and if it’s still in the lead stage, it’s around 20%. So it automatically calculates the expected revenue for that opportunity, which is pretty interesting. I don’t have to manually modify or enter any data to understand how much revenue is actually expected from that particular opportunity.
Cons
- So when an opportunity is converted into a closed stage, if it’s split across the total duration, that’s very useful — and Salesforce does that. But there are some scenarios where the project is invoiced on a milestone basis. For example, we don’t always invoice a 12-month, $120K project as $10,000 every month. In some contracts with our customers, they might say, “Once you finish this particular module, invoice $25,000,” and then, “Once you finish the rest of the modules, invoice $75,000.” There’s currently no way for me to track that kind of milestone-based customization in Salesforce. That would be an amazing feature if they could bring it to the table.
- For example, we don’t always invoice a 12-month, $120K project as $10,000 every month. In some contracts with our customers, they might say, “Once you finish this particular module, invoice $25,000,” and then, “Once you finish the rest of the modules, invoice $75,000.”
- There’s currently no way for me to track that kind of milestone-based customization in Salesforce. That would be an amazing feature if they could bring it to the table.
- Oh, it’s had a lot of impact — definitely around a 50% improvement in ROI. When we track all these opportunities, pipelines, and renewals manually, we tend to miss some information or forget to follow up on renewals. In those scenarios, tools like Salesforce really help — with notifications, tracking schedules, and follow-up meetings. It’s definitely helpful… I’d say around a 40–50% improvement overall.
Basically I use only a couple of the sales process.
Do you think Salesforce Service Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Service Cloud's feature set?
Yes
Did Salesforce Service Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Service Cloud go as expected?
Yes
Would you buy Salesforce Service Cloud again?
Yes
Salesforce Service Cloud Feature Ratings
Using Salesforce Service Cloud
| Pros | Cons |
|---|---|
None | None |
Comments
Please log in to join the conversation