Easy to use and monitor current/past commissions!
December 06, 2024

Easy to use and monitor current/past commissions!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Spiff

We use Salesforce Spiff (and many other Salesforce programs) mainly for our sales team to keep track of their commissions. Our company does not sell direct, we sell through our resellers so the way it works is our sales team will sell to those resellers and that is when they get a commission. Different devices and the deal they sell at are worth different amounts so with Salesforce Spiff, it is really easy for the sales team to see their commissions and compare to past months and see if they need to improve.

Pros

  • Easy to use
  • Updates commissions quickly
  • Can easily track commissions over time

Cons

  • A little confusing at first, but after training is better
  • Customer support is a little slow to respond
  • If it would show each rep the other reps commissions to compare
  • Right before the election, our sales went down 37% because people were too scared to make a big purchase and Salesforce Spiff helped us to notice that and take immediate action to a new game plan
  • In early 2024, we had our record breaking first quarter and Salesforce Spiff helped the reps keep track of their commissions
I give it an 8 because Salesforce Spiff is easy to use once you have learned it. I also like the ease of comparing past commisions and how quickly it updates current commisions. The reason it is not a 10, is because some of our reps struggled to learn it initially.
I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.

Do you think Salesforce Spiff delivers good value for the price?

Yes

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

Yes

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Salesforce Spiff is great for our sales team to easily keep track of their commissions and it updates the numbers very quickly. It is also great because each rep can compare their sales over time and see which months are better than others. Generally, our devices sell better over summer so the reps can see how well they sold to our resellers over summer and compare to winter and try and step it up. I would say Salesforce Spiff is not good if you want to compare between reps because if one rep is logged in, that rep cannot see another reps commission to try and catch up.

Salesforce Spiff Feature Ratings

Sales compensation plan creation
8
Complex sales crediting
Not Rated
Sales compensation process automation
8
Incentive auditing/regulation compliance
Not Rated
Sales compensation dashboards & forecasting
8
Incentive modeling
Not Rated
Agile incentive strategy
Not Rated
ICM mobile visibility
8

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