A++ Customer Support!
March 23, 2021

A++ Customer Support!

John Stacy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Analytics and Reporting
  • Cadence and Automation
  • Calendaring
  • Conversations
  • Dialer and Messenger
  • Deals
  • Sales Email

Overall Satisfaction with SalesLoft

SalesLoft is used by the inside sales team. We use it to follow up with prospects and track deals. Almost all outbound communication with customers goes through SalesLoft with the Inside Sales team.

SalesLoft helps us stay organized throughout the outreach process and allows us to automate many of the tasks that can be time-consuming.
  • Integrations are great.
  • Love the click, view and replied tracking.
  • SalesLoft does what you want it to do without being overly complicated.
  • A way to distinguish between real clicks and views vs. mail filters would be great.
  • Integration between Deals and Cadence could be better. For example, it would be great if I could dial the prospect directly out of the deals view, instead of having to search for that person in the cadence view.
  • Email efficiency has been greatly improved.
  • Reps can now cover larger regions more effectively.
  • Easier to track activity.
YES! When we first started off with SalesLoft, I noticed that the time for the customers in Arizona was not reflected accurately (due to some counties in Arizona not doing daylight savings). I let our customer success manager know this, and they updated the product the next day with a brand new "Arizona" time zone.

  • Outreach
The core functionality between outreach and SalesLoft is similar. I thought that SalesLoft's customer support and training were superior.

Do you think Salesloft delivers good value for the price?


Are you happy with Salesloft's feature set?


Did Salesloft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesloft go as expected?

I wasn't involved with the implementation phase

Would you buy Salesloft again?


SalesLoft is great for outbound prospecting and has very powerful integrations with other tools such as Salesforce, LinkedIn, etc. SalesLoft is also a very powerful tool for analyzing what prospecting strategies work best across the team and make information sharing much easier. The way that we use SalesLoft right now is not the best for engaging with responsive deals that can be slow in the process. The "book a meeting" interface works but can be a little cumbersome.