Item: SAP Commerce Cloud
Rating: 6
Author: Raj Rai

Use Cases and Deployment Scope

We use SAP Commerce Cloud in our organization to help our people go out and market our product more efficiently and professionally than before.

Pros and Cons

Ease of use
Navigation of the site is very clean
Integration of other business components into the commerce cloud is very helpful

Customer service ticket items sometimes take a while
Pricing is somewhat a bit much in my opinion
There needs to be extensive training on how to get used to the product

Return on Investment

It has increased our revenues by pushing other products to customers
Although pricey, it has lowered our IT costs by getting rid of other subscriptions

Scalability

SAP Commerce Cloud has a really good platform to push products to multiple customers. The scalability of our products has grown significantly since in use.

Ease of Integration

SAP has a well supported team for ERP integrations from other systems. The process is daunting, but worth it after integration

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Likelihood to Recommend

SAP Commerce Cloud is well suited for enterprises with a lot of different product varieties that need help organizing and keeping well situated to get out to the customer base

SAP Review

Modules Used

Overall Satisfaction with SAP Commerce Cloud