Item: SAP Commerce Cloud
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use a highly customized version of the CC. It is the core system of our e-commerce platform and basically functions as a backend for our B2C webshop, being the central hub for all products-, users- (both internal & external), and order-data management. We use a separate front end for our B2C customers.

Pros and Cons

Combines all basic e-commerce functionality in one product.

Customized parts of the system make regular updates cumbersome.
Codebase is reportedly tiresome for our developers.
internal user Backoffice's is pretty dated.

Return on Investment

License fee represent major paint point in our balance sheet.

Scalability

The product scales, but as far as I know, our operations department is comparatively involved in making that happen.

Ease of Integration

Integrations are often available but seldom actually viable for our highly customized use case.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Are you happy with SAP Commerce Cloud's feature set?

Did SAP Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Commerce Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Commerce Cloud again?

Likelihood to Recommend

Well suited if you want an all-in-one solution for setting up a simple webshop. Less suitable if you plan to perform major customization.

Does a lot of jobs but can be quite a struggle after customization.

Overall Satisfaction with SAP Commerce Cloud