Item: SAP Commerce Cloud
Rating: 8
Author: Ajay Thakkar

Overall Satisfaction with SAP Commerce Cloud

Use Cases and Deployment Scope

It is actually a cloud-based commerce platform, which is a package with lots of features, and we are using that for our Business to Business, Business to Customer, and even for Business to Business to Customer (Kind of selling your product to another business and they are going to connect with the end customer) model. As it is very good to customize the features as per your need, and also we can integrate with other SAP products like SAP ERP, which is very beneficial to support the described model operation from anywhere. We are utilizing it for all the above models. Precisely, if I talk about the B2C model, then we are using it for Product Catalog Management, and also for its features, like the kind of global support it provides, and also it is a kind of scalable platform which is very helpful to our business.

Pros and Cons

Pros

It is Built and meant to be for complex kind of Business Models
It is provide seamless integration with SAP ERP
Providing robust kind of security which is very grateful feature

Cons

To manage product Catalog, we need skilled developers
Even for other features like workflow approvals and all need a specific kind of training to train the developers
Very high-tech architecture is recommended from the beginning itself, if we find out something in between, then product life may get impacted through

Return on Investment

Very good for managing the inventories and providing the best commerce experience
Requires very skilled developers to maintain
Provides very good integration flexibility, and also robust in security terms
Very much customizable and good for world wide reach out

Usability

It is very good and kind of the best solution for complex kinds of scenarios for B2B, B2C, and B2B2C models, an attractive payment system security, plus providing a large set of customizable features, and its ability to integrate with products like SAP ERP, and a kind of cloud-based platform which is very easily accessible.

Alternatives Considered

SAP Service Cloud

These both products are from the same kind of suite, which is Customer Experience Suite in SAP, but where SAP Commerce Cloud is kind of specifically built for B2B, B2C, B2B2C complex cloud-based Commerce platform, where SAP Service Cloud basically I recommend for the best for managing customer interactions and helps a lot in order to manage the customers.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

SAP Service Cloud, SAP Enterprise Portal

Likelihood to Recommend

As it is built for complex scenarios to handle for B2B, B2C and B2B2C models, and also it is a cloud-based platform, it's very helpful to maintain integrity and security of our product and also we can easily integrate it with SAP ERP, like we have used it for our customer pricing module, approval of workflow and also for customer pricing things. It seems inappropriate where it's difficult to learn, as it is so deep and provides vast features, having some key configuration needs to manage, and also it seems difficult to understand and debug runtime problems while we are utilizing this platform.

SAP Commerce Cloud Feature Ratings

Comments

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Multi Channel Support - Great Commerce Platform with vast of features