Item: SAP Commerce Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

SAP Commerce Cloud (formerly SAP Hybris is used by certain departments in the organization, mainly sales and marketing. It’s used to handle sales (both B2B and B2C) and promotional campaigns.

Pros and Cons

Good preloaded features
Can be used by people who aren’t IT professionals
Ability to integrate with other programs

Customization of features can be difficult for those who aren’t in IT
It’s not easy to get help with technical issues (if you aren’t yourself IT)
Expensive
There is not a good manual / user-friendly training materials
Older modules are hard to customize

Return on Investment

Better high volume sales management
Fewer abandoned carts during high traffic sales events
Savings on development as the product can be used “out of the box”.
Quick business decisions can be made to change e-commerce approach based on the analytical output of the product

Approximate Annual eCommerce Revenue

Not available

Using SAP Commerce Cloud for B2C or B2B eCommerce

Both

SAP Commerce Cloud is great for handling most e-commerce scenarios, including high traffic and high volume events such as holiday promos. If the out of the box features suit your needs, then you don’t have to have a dedicated programmer on staff to manage the platform.

It might be less appropriate for highly specialized e-commerce events unless you are either tech savvy or employ someone who is.

Users and Roles

10

SAP commerce cloud - great for most needs

Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Approximate Annual eCommerce Revenue

Using SAP Commerce Cloud for B2C or B2B eCommerce

Likelihood to Recommend

SAP Commerce Cloud Feature Ratings

Using SAP Commerce Cloud (formerly SAP Hybris)

Users and Roles