Non-Profit Use of SAP Concur with Sage Intacct
July 17, 2024

Non-Profit Use of SAP Concur with Sage Intacct

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Expense
  • Travel
  • Invoice

Overall Satisfaction with SAP Concur

We use SAP Concur to process expense reimbursements, schedule cash advances for trips, and reconcile credit card statements. My specific role is centralized around ensuring credit card reports submitted exactly match their statements in amount and transactions. I also ensure all transactions are reasonable business purchases and send back reports when they do not fit within our policy.

Pros

  • UI
  • Mileage tracker
  • Custom dimensions

Cons

  • Custom reporting could be more intuitive
  • I have had issues with support not being super helpful
  • Attachment uploading and viewing is a bit clunky
  • SAP Concur is paramount to reconciling our company CCs
  • We are able to get staff their reimbursements faster than ever, which has improved their trust in our department
  • The integration we have with our accounting system, Intacct, saves us countless man hours
We used Expensify before I was hired, but here is what I understand from that situation. Expensify was clunky and our staff struggled with the UI, whereas SAP Concur is much more clear and allows for a better connection to Intacct. At a previous company I used Apptricity. Apptricity seemed like it was developed in 2004 and hadn't been updated since.
Our accounting software, Intacct, syncs well with SAP Concur. That is one of the main reasons we have the software. The ability to connect all of our expenses within SAP Concur directly to Intacct saves us so much time and effort each week. It allows us to distribute reimbursements on a weekly basis.
The ability to integrate SAP Concur with our ELAN credit cards allowed us to really expand what we were able to do with company cards that wasn't previously possible. The software is very flexible and able to grow with our organization as we grow, which has been great. I don't think we would be able to keep up with CC recons or reimbursements without SAP Concur.
It has allowed our staff to take trips and expense all of their transactions efficiently and effectively once they return. It allows us to reconcile trip advances on a line-by-line basis and approve each individual expense as far as it aligns with our policy. Staff and administration alike benefit from its usability and intuitive UI.

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Concur go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Concur again?

Yes

For our uses (credit card recons, expense reimbursements, and trip reconciliations) SAP Concur works really well! Our organization is about 300 staff and SAP Concur does a good job at supporting that size and user base. I do not think SAP Concur would be ideal for a company with over 1000 users or so just based on the limitations with their reporting.

SAP Concur Feature Ratings

Employee Expense Reporting
9
Corporate Card Reconciliation
10
Customizable Approval Policies
6
Financial Document Management
Not Rated
Payment Status Tracking
8
Payment Audit Trail
8
Duplicate Bill Detection
9
Advanced OCR
Not Rated
Electronic Funds Transfer
9

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