SAP Conversational AI Review from an SAP Analyst
September 25, 2019

SAP Conversational AI Review from an SAP Analyst

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

The dev team is using SAP Conversational AI to help support customers using the clients' products (in my project, we are implementing Conversational AI to help importers answer questions they have for CBSA regarding importation). It streamlines the number of import questions to the CBSA team.
  • Ease of use for phrase triggers (such as 'classification code' phrase to trigger an answer that will be regarding classifying certain goods that the importer wants to identify)
  • UI can be simpler.
  • Easier implementation for simple conversational uses.
  • Positive: We should [see] a significant decrease in customer service calls regarding reoccurring questions that CBSA faces.
  • Negative: No negative impacts so far.
We explored using Google's Conversational AI however because all of the solutions that are being presented elsewhere in the project, the integration of these systems made SAP's conversational AI the more sensible solution.
Well suited for questions that can easily be identified using key phrases and words. Not very well suited for complex answers and questions that may be specific to customers details.

Customer Experience

Online forums could be better but SAP support teams are quick to help when I have questions.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Not sure

Are you happy with SAP Conversational AI (discontinued)'s feature set?


Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?


Would you buy SAP Conversational AI (discontinued) again?