Excellent enabler for sales team
October 19, 2023

Excellent enabler for sales team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

We use it to coordinate actions with sales team, making sure to properly address the need if different type of customers. The advantage is to have all the data in one cloud and the possibility to share information enables sales and other teams to adjust the strategy and tactics on a regular bases
  • Profiling
  • Organizing
  • Layout
  • Suggested actions
  • ROI
  • Streamlined process
It is easier to spot opportunities and focus efforts where it matters the most, without losing in efficiency
Highly scalable, especially because SAP is widely utilized across different organizations

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

Some users are still reluctant to learn a new tool, but SAP proved to be effective in coordinating sales efforts. Leaders should get trained to properly read data and take decisions accordingly

SAP Sales Cloud Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
7
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
1
Case management
7
Call center management
8
Help desk management
7
Lead management
7
Email marketing
7
Task management
8
Billing and invoicing management
8
Reporting
8
Forecasting
8
Pipeline visualization
8
Customizable reports
7
Custom fields
7
Custom objects
7
Scripting environment
7
API for custom integration
6
Role-based user permissions
8
Single sign-on capability
9
Social data
8
Social engagement
Not Rated
Marketing automation
8
Compensation management
7
Mobile access
8