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SAP Sales Cloud is a clear CRM winner!
October 19, 2023

SAP Sales Cloud is a clear CRM winner!

David Field | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

We use the SAP Sales Cloud CRM to manage our sales pipeline. It has quite a bit of intuitive automation built in out of the box. It has a wide range of features, and customization is easy for the leadership team. The tutorials are also great. Great tool for tracking the client journey.
  • Organization
  • Efficient Sales Pipeline management
  • Customization is easy
  • Cost on implementation
  • Tutorials can be long
  • Sometimes reports can take long to render
  • Helped us increase sales volume
  • Helped us gain efficiency during the sales process saving human cost
  • Intuitive reporting process glances into poorer performing segments.
There is no question that SAP Sales Cloud has given us further visibility into our customer's journey and we have greatly benefited by revising processes and procedures as needed. Also, since the platform is widely used, it helped us build trust in the company. Downtime has been next to nothing.
This is a great CRM to help manage the business and realize excellent growth potential. The features are robust, the software is intuitive and we are happy with the decision to go with SAP Sales Cloud. We have not had any issues deploying and implementation was a breeze. It has gone a long way in helping us improve our sales approach.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

This CRM is well suited for any organization looking to efficiently manage the sales life cycle. Great visibility into the sales journey and the product has great functionality and performance. We really enjoy the client insights that are gained from using the SAP Sales Cloud CRM. It helps us enhance our internal decision making process as well.

SAP Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
10.0
Forecasting
Not Rated
Pipeline visualization
10
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated