Flexibly integrates the product lines and powerful enough to prepare a quote easily
October 20, 2023

Flexibly integrates the product lines and powerful enough to prepare a quote easily

Pauline Gakii | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Sales Automation and Forecast Optimization
  • Quotes and Contracts
  • Sales Performance Management
  • Billing and Revenue Management
  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

SAP Sales Cloud is used by the sales team to generate accurate, consistent proposals all of which carry the most up-to-date pricing. Generating a quote for a complex product was a four-hour process, which SAP Sales Cloud reduced to just 15 minutes. By using SAP Sales Cloud, the company reexamined and simplified business processes, and filled gaps in our product definitions and pricing.

Pros

  • Robust search functionality allows sales reps to find what they are looking for in seconds
  • Centralized location for large amounts of technical documentation and requirements
  • Volume-based and product-based pricing flexibility

Cons

  • The solution requires dedicated training
  • Some of the modules are repetitive which increases costs
  • Cross-sell and up-sell has increased
  • Order processing efficiency has increased
  • Sales force consume and retain information faster and more effectively
Provided internal central repository for sales people featuring the latest commercial programs, recent customer wins, and product pricing and competitive information.
It was the most flexible solution, had the best customization capabilities and the ability to integrate with multiple sales tools enabling the creation of a secure central location for all content, integrate and streamline lead generation/nurturing and generation of ROI analytics.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

The solution creates a professional looking proposal that easily incorporates new terms, markets or products if necessary. With SAP Sales Cloud, companies can gain significant productivity gains in speed of quoting with major reduction in errors.

SAP Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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