The Sales Tool from SAP.
September 13, 2024

The Sales Tool from SAP.

Nikita Vinichenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

The CRM Solution for organizations that center their activities around the SAP suite, along with reporting and analytics. Build complex relationships, frameworks, and matrixes to enhance internal processes further, connecting to all possible software. It is easy to scale, replicate, and accessible from various devices, along with internal testing grounds.

Pros

  • Customer Reach.
  • Automatic Sales and Workflows.
  • Easy integration.

Cons

  • Pricing structure.
  • Complexity of setup.
  • Interface is clunky.
  • Better and Faster Sales.
  • Less time reaching customers.
  • More engagement from the team and market.
With direct ERP integration and customer overview, managing inventory and planning geographical sales are easy. Switching to Sales Cloud eliminated many of the pain points of selling and keeping the system 'clean. Besides, all the necessary documents and contracts are in one place, making handover and training of team members almost instant.
It is excellent for scalability; anyone can transform how sales are done in their business and make necessary adjustments to the ERP. If a customer or market requires a unique approach or a workflow, it is easy to fine-tune and implement. If externals and business partners operate in SAP themselves, the process can become even smoother.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

SAP Cloud makes sales easy and elevates it to another level. One can be certain of constant updates and improvements, along with further integrations into SAP infrastructure. More and more apps get AI added to them. This tool is great at measuring and calculating possible sales, optimizing sales processes, and providing a great overview of customers.

SAP Sales Cloud Feature Ratings

8.0
Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
9
Interaction tracking
6
Channel / partner relationship management
8
8.0
Case management
8
Call center management
8
Help desk management
8
7.0
Lead management
7
Email marketing
7
7.0
Task management
7
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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