CRM Management Enhanced
October 08, 2024

CRM Management Enhanced

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Overall Satisfaction with SAP Sales Cloud

It's used to provide a unified view of sales data. It's used to update accounts and access customer data. We also use the sales performance management to coach salespeople to improve sales.

Pros

  • Customer relationship management
  • Mobile access
  • Good user experience

Cons

  • Not very flexible in terms of customisation
  • The user interface is a bit complex, but it is fairly user-friendly overall once you know you way around.
  • Integration with non-Sap systems is complex
  • It has streamlined the sales process across multiple teams.
  • It helps to standardise process across multiple regions
  • Mobile access has been a game ganger for us
Being able to view each customer, including their purchase history and interactions helps sales teams to tailor their approaches to each individual customer. It improves our quote to cash cycle.
It’s cloud-based, so you can easily adjust as you grow.

Do you think SAP Sales Cloud delivers good value for the price?

Not sure

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

It is well suited to companies with complex sales processes with multiple approvals at different levels. It is also very well suited to companies that focus on sales strategies that put the customer at the centre. It is well suited to companies that use other SAP products.

Not suited to customers not using SAP as well as customers with limited budgets.

SAP Sales Cloud Feature Ratings

7.9
Customer data management / contact management
7
Workflow management
8
Territory management
7
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
7
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
8
7.0
Case management
7
Call center management
8
Help desk management
6
8.0
Lead management
8
Email marketing
8
8.0
Task management
8
Billing and invoicing management
7
Reporting
9
7.3
Forecasting
7
Pipeline visualization
8
Customizable reports
7
5.8
Custom fields
6
Custom objects
6
Scripting environment
6
API for custom integration
5
8.5
Role-based user permissions
8
Single sign-on capability
9
7.5
Social data
8
Social engagement
7
7.0
Marketing automation
6
Compensation management
8
9.0
Mobile access
9

Comments

More Reviews of SAP Sales Cloud

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. SAP Sales Cloud Reviews
  4. User Review of SAP Sales Cloud