A great ally in improving sales.
November 28, 2024

A great ally in improving sales.

Julian Flores | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM
  • Augmented Intelligence
  • Sales Automation and Forecast Optimization
  • Sales Performance Management

Overall Satisfaction with SAP Sales Cloud

The connection between the data connection and sales makes all processes easier to carry out, and it keeps perfect track of each client to maintain their loyalty.

Pros

  • A very useful tool to be able to predict sales with the data it collects and saves.
  • It helps to cover new sales opportunities.

Cons

  • When communicating with support, they are a little slow in giving answers to solutions. I feel that they could be better at responding more quickly.
  • All aspects have been positive in increasing sales with the help of professionals, and processes can be reduced.
  • There is no need to have many advisors because SAP Sales Cloud can help identify businesses and create successful strategies.
I improve the experience with each client by keeping the entire database up to date, which will allow for faster processes and customer advice and be more competent in offering a better sales impact.
has been very useful and beneficial. Its breadth of functions allows it to be involved in different areas, making it useful to everyone.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

It is appropriate to have analysis, forecasts, and sales automation that allow the advisor to focus on other things because SAP Sales Cloud helps to capture potential clients, having a complete and detailed history of each one, their tastes and preferences can be validated, which helps to turn them into potential clients.

SAP Sales Cloud Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
10
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
9
9.0
Case management
8
Call center management
9
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
9
Billing and invoicing management
9
Reporting
10
9.7
Forecasting
10
Pipeline visualization
10
Customizable reports
9
9.5
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
8
9.0
Role-based user permissions
9
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10

Comments

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