Better targeted sales
December 04, 2024

Better targeted sales

Andrew Brantley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • SAP Intelligent Sales Execution (Datahug)

Overall Satisfaction with SAP Sales Cloud

I help make sales easier to carry out by improving customer relations. By having unified information on each client, I can provide better sales development by knowing their needs and tastes. It speeds up the sales process because it has allowed me to have a closer relationship with each potential client and thus be sure to achieve successful sales.

Pros

  • Having a unified database with everything that needs to be known about each client
  • Simplifies sales processes
  • Integration with other applications to have everything connected

Cons

  • Its complexity of use at the beginning can be overwhelming, there is no clear and basic guide on how to use it if you are a beginner in SAP Sales Cloud
  • It has been essential for commercial objectives, it makes it faster to develop sales and with advanced tools for more outstanding and real analysis that allow making decisions based on the generated reports
It has reduced process times by giving a more personalized approach to each client, its better organization makes it possible to have a clear visualization of all the information
It allows for more productive and more collaborative work between all the work teams, it also allows for having an updated tool that gives us more solidity

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

It is very suitable for having an organized base with the most important information unified, it allows you to create links with the most satisfactory clients and has more advanced tools with AI so that all sales processes are faster and easier to close. It is not suitable for beginners without knowledge

SAP Sales Cloud Feature Ratings

9.0
Customer data management / contact management
10
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
9
8.7
Case management
9
Call center management
9
Help desk management
8
10.0
Lead management
10
Email marketing
10
9.0
Task management
9
Billing and invoicing management
9
Reporting
9
8.7
Forecasting
9
Pipeline visualization
8
Customizable reports
9
8.8
Custom fields
9
Custom objects
9
Scripting environment
8
API for custom integration
9
8.5
Role-based user permissions
9
Single sign-on capability
8
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10

Comments

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