SAP Sales Cloud
November 14, 2024

SAP Sales Cloud

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Overall Satisfaction with SAP Sales Cloud

We are using SAP Sales Cloud mostly for improve sales engement, increase pipeline and expand our Sales initiatives. We are also utilizing the Ai functions within SAP Sales Cloud to optimize the sales journey. It also gives us a unified set-up view of the customer.

Pros

  • The new generative AI functions
  • Unified view of customer setup.
  • A good cloud deployment

Cons

  • System can be easier to integrate into linkedin and other marketing tools.
  • Even more customization across SAP Sales Cloud
AI functions, view of the sales process and connection and visibility between sales and marketing.
Scalability is not a problem for the tool. Probably works better with more data rather and less.
SAP Sales Cloud works well and has a easy set up for a simplified sales proess setup.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

SAP Sales Cloud makes more sense for a bigger data driven company, with a larger volume of leads and customer data. The unified view over customers and AI function works particularly well with a large volume of data. For smaller companies it might be a bit of an expensive solution. Otherwise the solution is a good tool.

SAP Sales Cloud Feature Ratings

8.1
Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
9
Quote & order management
9
Interaction tracking
8
Channel / partner relationship management
8
8.0
Case management
8
Call center management
Not Rated
Help desk management
8
7.5
Lead management
8
Email marketing
7
8.3
Task management
8
Billing and invoicing management
9
Reporting
8
8.3
Forecasting
9
Pipeline visualization
8
Customizable reports
8
6.8
Custom fields
4
Custom objects
8
Scripting environment
8
API for custom integration
7
8.5
Role-based user permissions
8
Single sign-on capability
9
8.5
Social data
9
Social engagement
8
8.5
Marketing automation
8
Compensation management
9
7.0
Mobile access
7

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