A Mild SuccessFactor
Updated July 23, 2024

A Mild SuccessFactor

Chris Salles | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Time & Attendance Management
  • Recruiting
  • Learning
  • Performance & Goals

Overall Satisfaction with SAP SuccessFactors

As a large partner of SAP, our organization relies on SuccessFactors to support many aspects of the employee needs: recruiting, learning, performance, time & attendance, etc. across our NA region. Having a suite of products and modules from one vendor makes the experience seamless for employees and administrators. A suite of products from a single vendor is advantageous in large organizations.

Pros

  • Seamless workflow from module to module for easy navigation and ease of understanding
  • The Learning module can handle complex learning events as well as simple web-based standalone training
  • Performance and Learning are natively linked to ensure flow

Cons

  • While the CSS can be manipulated, the overall white labeling abilities are limited along with the ability to truly customize the experience easily.
  • Reporting functionality is outdated and any attempt to create customized dashboards requires SQL programming knowledge -- not a typical skillset found on most L&D or HR teams.
  • In my experience, search functionality is frustrating for end-users even with full, clean data on the learning objects.
  • Suite of Modules
  • Integration with other products
  • Keeps the business goals and objectives aligned with individual goals
  • Easy to understand what assigned learning users need to take
  • Approval workflows are woven into the multiple modules
SAP SuccessFactors is highly usable, particularly for organizations willing to invest in initial setup and training. Its intuitive design, powerful customization options, and comprehensive mobile support are it's best areas. The layout is generally clean and easy to navigate, with key functions easily accessible from the dashboard. Users can quickly find what they need without excessive clicks, which is crucial for maintaining productivity. SuccessFactors offers a high degree of customization, such as customizable dashboards, workflows, and reporting tools. There is also robust mobile support.
SAP SuccessFactors’ localized cloud platform significantly enhances our operational efficiency by standardizing core HR processes, supporting our overall org growth, and boosting our employee productivity through personalized, AI-driven experiences. Its scalability, global reach, and integration capabilities make it a valuable asset for large companies (across verticals and industries) aiming to streamline their HR operations and improve overall workforce management.
Ops: Automated Administrative Tasks, Predictive Analytics for Workforce Planning, Personalized Learning and Development, Improved Recruitment Processes, and Dynamic Workforce Management.

HR: AI-Driven Candidate Screening, Onboarding Process Optimization, Continuous Feedback Systems (Perf Mgmt), Employee Engagement Analysis, Customized Training Programs, and Skill Gap Analysis.

These are all areas where AI within SuccessFactors can play a role.
Our choice of SAP SuccessFactors was driven by its comprehensive capabilities, seamless integration with the broader SAP ecosystem, and strong support for global operations. While it may have a higher cost and complexity compared to Dayforce & Workday, its advanced features, AI-driven insights, and scalability make it an optimal choice for large, dynamic organizations looking to align their HR processes with overall business strategies.

Do you think SAP SuccessFactors HCM delivers good value for the price?

No

Are you happy with SAP SuccessFactors HCM's feature set?

No

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors HCM again?

No

SuccessFactors is well suited for organizations looking to host a myriad of their people-related services under one service umbrella. But, as the old adage goes, "jack of all trades, master of none." In my opinion, SAP SuccessFactors is not outstanding in any particular area. Its competence in a great number of areas/modules is worth noting and its ability to handle complex scenarios, use cases, and requirements is important to organizations with equally high complexity; however, this isn't the technology Millennials, Gen Z, and younger employees are going to be impressed by.

SAP SuccessFactors HCM Feature Ratings

6.5
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
7
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
7.0
Approval workflow
8
Balance details
6
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
3.0
Report builder
2
Pre-built reports
4
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
5.8
Performance plans
7
Performance improvement plans
7
Review status tracking
8
Review reminders
6
Multiple review frequency
1
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
6.0
New hire portal
6
Manager tracking tools
6
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

More Reviews of SAP SuccessFactors HCM

  1. Home
  2. HR Management Software
  3. SAP SuccessFactors HCM Reviews
  4. User Review of SAP SuccessFactors HCM