Item: SAP SuccessFactors
Rating: 6
Author: Chris Salles

Use Cases and Deployment Scope

As a large partner of SAP, our organization relies on SuccessFactors to support many aspects of the employee needs: recruiting, learning, performance, time & attendance, etc. across our NA region. Having a suite of products and modules from one vendor makes the experience seamless for employees and administrators.

Pros and Cons

Seamless workflow from module to module for easy navigation and ease of understanding
The Learning module can handle complex learning events as well as simple web-based standalone training
Performance and Learning are natively linked to ensure flow

While the CSS can be manipulated, the overall white labeling abilities are limited along with the ability to truly customize the experience easily.
Reporting functionality is outdated and any attempt to create customized dashboards requires SQL programming knowledge -- not a typical skillset found on most L&D or HR teams.
In my experience, search functionality is frustrating for end-users even with full, clean data on the learning objects.

Most Important Features

Suite of Modules
Integration with other products

Return on Investment

Keeps the business goals and objectives aligned with individual goals
Easy to understand what assigned learning users need to take
Approval workflows are woven into the multiple modules

Alternatives Considered

Workday Human Capital Management, Ceridian Dayforce and Saba Cloud

Key Insights

Do you think SAP SuccessFactors delivers good value for the price?

Not sure

Are you happy with SAP SuccessFactors's feature set?

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors again?

Other Software Used

SAP Litmos, Saba Cloud, Cornerstone OnDemand

Likelihood to Recommend

SuccessFactors is well suited for organizations looking to host a myriad of their people-related services under one service umbrella. But, as the old adage goes, "jack of all trades, master of none." In my opinion, SAP SuccessFactors is not outstanding in any particular area. Its competence in a great number of areas/modules is worth noting and its ability to handle complex scenarios, use cases, and requirements is important to organizations with equally high complexity; however, this isn't the technology Millennials, Gen Z, and younger employees are going to be impressed by.

A Mild SuccessFactor

Modules Used

Overall Satisfaction with SAP SuccessFactors