Success with SuccessFactors.
October 19, 2023

Success with SuccessFactors.

Brian Shellhorn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Employee Central Payroll
  • Recruiting
  • Onboarding
  • Performance Management
  • Compensation Management
  • Learning
  • Succession and Development
  • SAP Analytics Cloud
  • Workforce Analytics

Overall Satisfaction with SAP SuccessFactors

We are looking to provide a 1 stop shop for all things HR while providing efficient and effective processes for HR and the broader GLC team. Transparency and availability of our employee's data to the employees is also desired. Making self-service a reality for not only our managers but also each individual contributor.

Pros

  • Full suite integration.
  • Customer involvement.
  • System flexibility.

Cons

  • Communication between internal teams.
  • Focused technical support for existing customers.
  • Fragmented support/training resources.
  • Transparency of Data.
  • Self Service, removing a burden from HR.
  • Actionable Reporting.
Generally, this is pretty good. I will say that IAS/IPS has been a challenge, and at times, I feel that communication within SuccessFactors between module teams could be improved. That being said, anything and everything is possible with the right resources and the proper planning. This makes for an extremely powerful foundation for any HR team.
We had an incredible journey, which was really helped along by our SI, CapGemini. They surrounded us with competent, professional resources both onshore and offshore, which made for an efficient and cost-effective 18-month full-suite goLive that rivals the best I have ever experienced. That relationship has continued six years later as we have many of those same resources available to us.
Workday is a prettier solution, no doubt, but the flexibility that SuccessFactors provides is clearly the better solution for those who would like to have the ability to have the tool adjust to them, as opposed to the other way around. Generally, the total cost of ownership has been cheaper with SuccessFactors as well.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

The benefit of SuccessFactors is its flexibility. I have implemented SuccessFactors at companies with as little as 1,500 employees and also with as many as 120,000 users. It can handle the complexities of global requirements while still being able to scale to a small, midsized business in a cost-effective manner.

SAP SuccessFactors HCM Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.2
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
2
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
9
7.0
Approval workflow
6
Balance details
8
8.6
View and generate pay and benefit information
8
Update personal information
9
View job history
9
View company policy documentation
9
Employee recognition
8
Asset Management ()
Not Rated
5.7
Report builder
9
Pre-built reports
2
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
Not Rated
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
8
8.8
Create succession plans/pools
9
Candidate ranking
8
Candidate search
9
Candidate development
9
7.5
New hire portal
7
Manager tracking tools
8
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
8.4
Job Requisition Management
9
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
9
Duplicate Candidate Prevention
7
Applicant Tracking
9
Notifications and Alerts
9

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