Pros with some cons, but absolutely mostly pros!
August 17, 2018

Pros with some cons, but absolutely mostly pros!

Jayson Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sauce Labs

My company has used Sauce to automate the verification of video playback across multiple platforms and environments across desktop to mobile. Right now, it's only used by myself for a subset of teams. Video is a really tough thing to work with as it's very subjective and can be very time consuming to test. Being able to automate at least part of it gives us the ability to spend more time on other tasks.
  • Customer communication - My account team and support are always responsive and helpful!
  • Staying up to date including day one support for some things.
  • Receiving feedback. I've had several meetings with Product to discuss my pain points, future wants, etc.
  • Sometimes things can be finicky
  • Connection speeds haven't always been great
I initially went with Sauce Labs due to a reason that no longer exists: access to specific public real devices without having to wait because there's only one of that device. While it's a bummer things changed, with the offering of their dynamic allocation, I'm able to get a wider swath of devices available while still getting effectively the same coverage. If I need a specific device, I can manage that as needed.
For scenarios/teams that have the appropriate budget for a premium product, Sauce is definitely the route to go. Also, for teams that value folks that sponsor the OSS libraries they use and having that expertise on their team, Sauce is a great choice. I suppose if you're super strapped, don't put value in the above, or care about communication, they may not be a wise fit.