Scale HC3 Review
Updated November 30, 2020

Scale HC3 Review

Michael York | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing HC3

We use a Scale cluster for our internal data center. We use it for mainly corporate headquarters and have been pleased with its performance. We replaced a retiring Vmware data center setup.

Pros

  • Support is great
  • Easy to add a node
  • Snapshotting is simple

Cons

  • Recovering a VM from a snapshot is cumbersome.
Always quick to jump on a ticket. Friendly and knowledgeable staff.
  • Maintenance has gone way down.
Our EqualLogic solution was getting close to retirement so we needed to migrate anyway. Setup was far easier with Scale than setting up the EqualLogic environment.
Scale is good for a small to medium company's data center. Easy to deploy and maintain. If you want to keep your servers and storage separate, this would not be the best solution.

Scale Computing HC3 Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - It was part of the contract when we purchased the devices.

Comments

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