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Use Scale to scale up in your business!
September 27, 2023

Use Scale to scale up in your business!

Chad Mayton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing Platform

We currently use it at our two primary locations, and it is an upgrade to our existing on-prem infrastructure. We were not happy with Hyper-V and didn't have the business justification for buying intricate VMWare licenses, and the ESXi with the free license is limited. We are currently replacing aging hardware but wanted availability, redundancy, and replication.
  • Customer Service is top notch and they have real concern for customer needs.
  • Technical assistance/setup is excellent and knowledge base is thorough.
  • Ultra-responsive sales and support team that can get through highly improbable challenges.
  • Possibly more engineers/techs due to scheduling being very tight timeframes.
  • There were features I wasn't aware of till a year after (example some API capabilities).
They are very responsive on the phone or by email, and every time we have called, the problem we are having is solved with ease or within a few business days. I met them at a SpiceWorld conference in 2022, and when I went back for the 2023 conference, they remembered me and made us feel like we were their favorite customer.
I run my domain controllers as well as DHCP/DNS in both locations. Our West Texas location uses SQL servers and it runs them with no effort. We don't run production apps in our IT environment so I cannot speak further to that.
  • The ROI has been great. We don't struggle, and our original intended product before Scale was a Dell VxRail setup that was a struggle to get Dell to want to sell us what we wanted.
Price was outstanding, and competitive equipment wasn't an issue due to them using various brands and models. Sales reps were responsive, professional, and jumped through time hurdles with ease. Partnership with Acronis is a huge benefit, and the Carbonite license to move VMS is a huge plus.

Do you think Scale Computing Platform delivers good value for the price?

Yes

Are you happy with Scale Computing Platform's feature set?

Yes

Did Scale Computing Platform live up to sales and marketing promises?

Yes

Did implementation of Scale Computing Platform go as expected?

Yes

Would you buy Scale Computing Platform again?

Yes

Acronis Advanced Backup, Druva Data Resiliency Cloud, Arctic Wolf Managed Detection and Response, Microsoft 365, BlackBerry Protect (CylancePROTECT), BlackBerry Optics (CylanceOPTICS), N-able N-central, Snagit, Adobe Acrobat, PrinterLogic
It is easy for small or large environments, we have an IT and OT split and they can work in both arenas easily. They build their product with high availability in mind so even small setups are able to have a backup if something happens. Can't think of a scenario they can't fit into.