First time Scratchpad User. Won't be the last!
March 08, 2022

First time Scratchpad User. Won't be the last!

Raymond Lin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scratchpad

I use Scratchpad throughout my entire day as an Account Executive. I use it to take notes for all of my calls which can be linked to the SFDC opportunity and it auto-updates every time I make changes in SP. I also use it to update my SFDC pipeline. Their UI makes it easy to make mass edits and changes to SFDC fields without the extra clicks that Salesforce makes you go through. It's integrated into Chrome so every time I open a new tab it's Scratchpad which makes it really convenient to access. It has helped my productivity tremendously.
  • Salesforce pipeline updates
  • Note taking - linked to SFDC
  • Note taking linked to GCal events
  • Tasks management
  • More editing options for notes like font colors, better customization for lists (numbers, bullets, etc)
  • Show dependencies when updating SFDC Opps.
  • View my GCal events on the Scratchpad homepage
  • Ability to create tables in notes
  • It's saved me a lot of time
I can't think of another tool similar to Scratchpad. The only other sales productivity tool that I've used in the past is Mixmax which is also an excellent tool. Mixmax has more features embedded in Gmail with the ability to view and edit Salesforce fields like Scratchpad, but I wouldn't consider them to be replacements for each other.

Do you think Scratchpad delivers good value for the price?

Not sure

Are you happy with Scratchpad's feature set?


Did Scratchpad live up to sales and marketing promises?


Did implementation of Scratchpad go as expected?


Would you buy Scratchpad again?


I think for what it's built for it's pretty near perfect. Don't expect this to be as sophisticated as a rev intelligence tool like Clari. Scratchpad is simply a productivity tool for sales reps who use Salesforce to take notes and update fields easily. Their UI is super intuitive to use and there was a very small learning curve. I gave it a 9 because there are areas for improvement, like more text/font customization options and creating tables in notes.

Scratchpad Feature Ratings