ScreenConnect works like a charm!
October 27, 2016
ScreenConnect works like a charm!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
It is used primarily for IT related support, to connect to any of our 200 users across 2 locations. It provides faster response times by remotely connecting to the user's PC.
- Faster response and remediation of computer issues at remote locations.
- Means no travel time required to respond to a PC based issue.
- Ability to connect to remote unattended computers.
- No need for remote staff to be in front of the computer or server, so no delays accessing the machine.
- Meetings can be created to bring staff together in one place.
- While we don't actively use this feature much, it is there for the odd occasion where managers may need to have a quick meeting with remote staff.
- None that come to hand.
- Mostly time to respond to issues. We no longer have to jump into a car and drive to the user who is having issues because we can now send them an invite to a support session and get onto their computer via screenconnect.
We have tried TeanViewer in the past and found it ok, I believe Screenconnect has more features and is more economical cost wise.