ScreenConnect, the only remote support tool you'll ever need
October 28, 2016

ScreenConnect, the only remote support tool you'll ever need

Scott Wermter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

Being an IT based company we use ScreenConnect every day across the whole organization to provide remote computer support. We troubleshoot, diagnose and fix a majority of our client's issues without ever leaving the office.
  • ScreenConnect has a very small footprint running on the client devices compared to some other remote software solutions that are overly bloated.
  • ScreenConnect's ability to re-connect either after a reboot or for some other unforeseen internet issue is amazing.
  • ScreenConnect has the easiest and most fluid way for a client to reach out for remote support.
  • I have honestly no complaints or recommendations for areas of improvements for ScreenConnect. It just works and works well.
  • We have seen positive ROI with ScreenConnect with increased efficiency on our desktop support. We are able to resolve many issues without leaving the office.
ScreenConnect blows everyone else out of the water quite honestly. Price is much better and you get more features and options.
ScreenConnect is well suited for any and all remote desktop support.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated