My honest review of ScreenConnect
September 23, 2016

My honest review of ScreenConnect

Sean Ursulo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

For our company, we use ScreenConnect for some of our Technical Support departments. The Technical Support team uses this aoftware to connect to remote system to assist our customers with router, WiFi access point, and range extender configuration for our hardware that they have purchased from us. We also use the ability to connect to smartphones to assist as well.
  • ScreenConnect provides the same services as TeamViewer or LogMeIn but at a much better price point.
  • ScreenConnect allows for several different methods for establishing a remote connection. This makes it easy to communicate an easy method to our customers.
  • ScreenConnect has been a stable remote session that has not had any technical issues that have prevented us from using as desired. Great and stable software.
  • ScreenConnect could probably charge more for the service and I would probably still pay.
  • ScreenConnect functionality is just what we needed.
  • At the time of our purchase, there was no Android support, ScreenConnect reps were able to provide information and let me know that developement was underway.
  • ScreenConnect has excellent connectivity and stability when working with our remote clients.
  • ScreenConnect price point is hard to beat considering it is as stable as some of the more well know alternatives
  • ScreenConnect was purchased after consider all other alternatives and they have met or exceeded all expectations.
I have used TeamViewer, LogMeIn Rescue, and GoToMyPC. All of these services were stable and most of them had multiple connection methods but for the price, nothing beats ScreenConnect. It has stability and many different methods for creating a remote session. I recommend this to all admins looking for a remote solution.
ScreenConnect is possibly the best and most cost effective alternate to TeamViewer or LogMeIn. It is stable and works best in a help desk type scenarios. Overall I feel TeamViewer is best for personal and non-commercial use. ScreenConnect has meet and exceeded all the requirements for our business use and at their prices, it has been the best possible solution.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10