Why I love ScreenConnect, and will never look back.
Updated July 27, 2019
Why I love ScreenConnect, and will never look back.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use screenconnect across our entire organization, it's a great product for remote access and support. Techs in all of our departments utilize it to assist customers remotely. From obtaining, and maintaining remote access to servers and workstations, to one-time access support for a customer that just needs a print driver installed - ScreenConnect makes the process painless from start to finish for our techs and our customers.
Pros
- ScreenConnect offers more features out of the box than many of its competitors.
- The database structure of the software allows far more configuration than many of the other applications I've used.
- It makes end user support more streamlined by giving our users easier access to the remote program.
Cons
- I'd like to see more support for older, or more obscure operating systems. We still have clients running XP or Server 2003 and it's a bit of trouble to get the client working, but really it would be more ideal if our clients just upgraded, but that's not always an option.
- It would be nice if there was some tie into a phone system so it could be used for conference purposes. Being able to give my participants a number to call into and join my meeting hosted on screenconnect [would be great].
- Not asking for confirmation before ending a persistent remote session. I personally have accidentally ended a few sessions I wish I hadn't and having a confirmation would be useful. But otherwise it's a wonderful application.
- Moving to screenconnect has saved us substantially compared to the old remote access and support solutions we've used in the past.
- Screenconnect saves our support team and the customers they're supporting a great deal of time compared to our previous solutions and even helps reach an appropriate resolution in a more efficient manner.
- With the features included in ScreencConnect we've been able to eliminate multiple other software solutions we used in the past and consolidate to a single application.
ScreenConnect is more efficient, is easier to learn for newer technicians, is far more feature rich, and the cost was a major deciding factor. ScreenConnect has more features for far less cost, with much more control. The add-ins for the software make it easy to customize and tech friendly than I would have ever imagined.
Comments
Please log in to join the conversation