Why I love ScreenConnect, and will never look back.
Updated July 27, 2019

Why I love ScreenConnect, and will never look back.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use screenconnect across our entire organization, it's a great product for remote access and support. Techs in all of our departments utilize it to assist customers remotely. From obtaining, and maintaining remote access to servers and workstations, to one-time access support for a customer that just needs a print driver installed - ScreenConnect makes the process painless from start to finish for our techs and our customers.
  • ScreenConnect offers more features out of the box than many of its competitors.
  • The database structure of the software allows far more configuration than many of the other applications I've used.
  • It makes end user support more streamlined by giving our users easier access to the remote program.
  • I'd like to see more support for older, or more obscure operating systems. We still have clients running XP or Server 2003 and it's a bit of trouble to get the client working, but really it would be more ideal if our clients just upgraded, but that's not always an option.
  • It would be nice if there was some tie into a phone system so it could be used for conference purposes. Being able to give my participants a number to call into and join my meeting hosted on screenconnect [would be great].
  • Not asking for confirmation before ending a persistent remote session. I personally have accidentally ended a few sessions I wish I hadn't and having a confirmation would be useful. But otherwise it's a wonderful application.
  • Moving to screenconnect has saved us substantially compared to the old remote access and support solutions we've used in the past.
  • Screenconnect saves our support team and the customers they're supporting a great deal of time compared to our previous solutions and even helps reach an appropriate resolution in a more efficient manner.
  • With the features included in ScreencConnect we've been able to eliminate multiple other software solutions we used in the past and consolidate to a single application.
ScreenConnect is more efficient, is easier to learn for newer technicians, is far more feature rich, and the cost was a major deciding factor. ScreenConnect has more features for far less cost, with much more control. The add-ins for the software make it easy to customize and tech friendly than I would have ever imagined.
We've worked with quite a few remote access and support applications, and screenconnect has by far been our favorite. It makes supporting end users more convenient and is far more feature packed. I haven't found a solution where it hasn't been the most appropriate application for my needs. As screen connect transitioned to ConnectWise, ease of use has only gotten better. It's streamlined our remote access process.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Not Rated
Multi-platform remote control

Using ConnectWise Control (formerly ScreenConnect)

The product hasn't seemed to change at all. It's just as great, and works as well as it always has. And it's still the most cost effective solution we've found.

ConnectWise Control (formerly ScreenConnect) Training

I started with a trial, I used a combination of the avaliable online training, and one of their engineers offered to take some time and walk me through quite a few of the features. This made the learning curve incredibly easy.

ConnectWise Control (formerly ScreenConnect) Support

Every since we switched over to screen connect, it's improved our support response and resolution time, and saved us an amazing amount of money compared to our previous solution. I enjoy it so much I've even adopted the personal version for home use. When your the family tech guy everyone seem to call, and ScreenConnect couldn't make it easier for everyone involved.