ScreenConnect works for us.
Updated March 31, 2017
ScreenConnect works for us.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
We are an IT consulting firm. We implemented ScreenConnect so we could [service] our LogMeIn Central and Rescue accounts with a single unified product. The Connectwise integration is helpful as well. I'm not a fan that they don't let us import asset info from ScreenConnect just because they want us to buy LabTech.
We have four ScreenConnect seats and will be adding more in the future.
We have four ScreenConnect seats and will be adding more in the future.
- It's a great "live streaming" remote session tool. The Kaseya streaming was glitchy and LogMeIn Rescue is really expensive without agent support.
- Unlimited Agents is one of the deciding factors to replace the other products.
- The toolset that comes with ScreenConnect (remote commandline, tool box, etc.) is very helpful. It was one of the reasons it is a serious competitor to Kaseya.
- Agent management is a bit clunky.
- Not allowing asset/device integration with ConnectWise is just mean.
- It would be nice to get a discount if we use Connectwise and have multiple seats.
- Tech adoption rate is high. The techs like it, so they use it.
- Gains for us were not monetary. Our benefits were its feature set and interface.
- Kaseya Virtual System Administrator (VSA) and LogMeIn Rescue
We don't have labtech (we don't like it), just ScreenConnect. We also replaced LogMeIn Central.