ScreenConnect works for us.
Updated March 31, 2017

ScreenConnect works for us.

Ariel Donahue | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We are an IT consulting firm. We implemented ScreenConnect so we could [service] our LogMeIn Central and Rescue accounts with a single unified product. The Connectwise integration is helpful as well. I'm not a fan that they don't let us import asset info from ScreenConnect just because they want us to buy LabTech.

We have four ScreenConnect seats and will be adding more in the future.
  • It's a great "live streaming" remote session tool. The Kaseya streaming was glitchy and LogMeIn Rescue is really expensive without agent support.
  • Unlimited Agents is one of the deciding factors to replace the other products.
  • The toolset that comes with ScreenConnect (remote commandline, tool box, etc.) is very helpful. It was one of the reasons it is a serious competitor to Kaseya.
  • Agent management is a bit clunky.
  • Not allowing asset/device integration with ConnectWise is just mean.
  • It would be nice to get a discount if we use Connectwise and have multiple seats.
  • Tech adoption rate is high. The techs like it, so they use it.
  • Gains for us were not monetary. Our benefits were its feature set and interface.
We don't have labtech (we don't like it), just ScreenConnect. We also replaced LogMeIn Central.
Great for MSPs or internal IT for strictly remote connection and support. Its focus on remote control is a strength and sometimes a limitation.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

ScreenConnect Support