ScreenConnect offers good value for your money
Updated November 09, 2017

ScreenConnect offers good value for your money

John Readwin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It used by myself to provide remote support to my clients.

Pros

  • Quick and easy access to the Admin panel.
  • Relatively easy access for clients/user.

Cons

  • Better download/security management on the Mac side - they are not registered Apple developers, so users downloading the App sometime have to go through several steps to authorize the App.
  • Easier to re-establish connections with recurring clients/users.
  • Since I have always used some kind of remote control software, the only additional ROI benefit is the ability to pay monthly.
Screenconnect has a monthly payment option, but I actually preffer the model TeamViewer uses to connect with clients (ID and password). Although Zoom has remote control, the operation and options it has is very weak compared to ScreenConnect.
ScreenConnect is great at remote support, but meetings seem to be a bit clumsy to manage (audio/video) etc. Other solutions (eg Zoom) handle meetings much better.

ScreenConnect Feature Ratings

Remote Administration
7.4
Screen sharing
8
File transfer
Not Rated
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
7
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8

Using ConnectWise Control (formerly ScreenConnect)

Still, good value, does what I need

ConnectWise Control (formerly ScreenConnect) Support

Still not as smooth to operate as TeamViewer, else it would get a high score.

Comments

More Reviews of ScreenConnect

  1. Home
  2. Remote Desktop Software
  3. ScreenConnect Reviews
  4. User Review of ScreenConnect