Item: ConnectWise ScreenConnect
Rating: 10
Author: Bill Artinger

Use Cases and Deployment Scope

We use screenconnect EVERY day and it has honestly made our jobs MUCH easier. The advanced features and granular settings allow almost any company with any set of needs to get what they require out of the software. Customer and colleagues alike agree that screenconnect is a WIN all across the board!

Pros and Cons

Unattended access to remote machines
Send/Receive/Share files between hosts and guests seamlessly
Upgrading and customization are a snap

As always cost is something to be considered

Return on Investment

We are saving money vs. our previous screen sharing/monitoring suite
We are able to help guests MUCH quicker

Alternatives Considered

We used to use GoToAssist and the software was slow, clunky, froze often and generally unpleasant. Screenconnect came to save the day with its ease of use, speed, and customization. We haven't looked back since switching and ScreenConnect as a company has been supportive and answered all of my questions without wasting time.

Other Software Used

PRTG Network Monitor

Likelihood to Recommend

Screenconnect is well suited for MSP type work, as you can separate clients and guest machines into groups. Also adding to the ease of use is its Support session mode for quick and on-the-fly screen sharing/manipulating. The add-ons make the software work with a ton of other software suites and integrating them is easy.

Usability

10

The help given for using the product and it's modular nature feels right. The product just works and has been essential to our business

Screenconnect is more then connecting to screens!

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)