Connectwise ease of use eases my support burden
October 20, 2017
Connectwise ease of use eases my support burden
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Screenconnect is used for remote support of users and their computers with real time access as well as running commands.
- Screen sharing with the ability to view multiple screens to assist end user with questions and issues.
- Ability to run remote commands without interrupting end user
- Remote wake command to start PCs without user intervention
- Ability to set remote session to ignore my mouse movements. Toggle off/on. Reason - with multiple sessions open, moving across screen with my mouse may confuse user.
- Reduced travel to remote locations
- Faster response to users questions and issues thus increasing computer access/usability for users.
LogMeIn / Teamviewer / Remote Desktop
ConnectWise provided a cost effective solution and secure solution allowing mirroring of users desktop, remote control without interrupting the end user, and running of remote commands.
One solution to provide agent based / one time support and meetings.