Item: ScreenConnect
Rating: 8
Author: Verified User

Overall Satisfaction with ScreenConnect

Use Cases and Deployment Scope

I am using ScreenConnect in a support role. When my users and clients have issues, I use ScreenConnect to remotely assist them. I work in a cross-platform (Mac, Windows, iOS) environment, and chose ScreenConnect because of the features to support various platforms. I use this just in my department, and it allows me to assist my users and clients who are dispersed around the country.

Pros and Cons

Pros

Relatively easy.
Relatively fast.
Very competitive pricing.
Works on Mac and WIndows platforms.

Cons

The administrator console is a bit confusing.
There are some keyboard bugs when using VMware Fusion on Remote users machines when remoting into the Mac OS.
The account login screen is not real obvious when going to their webpage.

Return on Investment

It was less expensive than most of the competition.
The software actually works, and very reliably compared to other choices.
It is pretty simple to get a session going with a new user.

Alternatives Considered

I have used Logmein, Joinme and GotomyPc in the past. They all have their pros and cons. For support purposes I've found ScreenConnect to be a very good choice. It has a good amount of features and is not nearly as buggy as some of the other products. I've had far fewer issues with disconnects and installation issues.

Other Software Used

Microsoft Office 2016, FileMaker Pro, VMware Fusion

Likelihood to Recommend

Maybe not the best choice if you are Windows only. May not be the best for doing "Presentations", but I haven't really tried to use it in that fashion. You can send "invite" emails for creating a support session, but the site doesn't remember the emails you've entered previously, so you have to manually remember them.

ScreenConnect Feature Ratings

Comments

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ScreenConnect versatile, reliable and reasonably priced.