Life Saver!
May 15, 2017

Life Saver!

Hamy Nguyen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

I enjoy using screenconnect because it assists me with helping my employees troubleshoot. Being able to remote control my employees' computers saves me time from phone calls and emails. I highly recommend any organization to take advantage of screenconnect's technology. It is a life saver, especially for an IT department!
  • Remote control
  • Send control alt delete
  • Stability
  • Faster load time when a user downloads a screenconnect client and runs it
  • Increased efficiency of technicians through support for multiple sessions
  • It doesn't cost a lot either. It is a good investment
Zoho Assist is very lacking. Lots of time I would be frozen.
ScreenConnect is best suited for remote controlling a user's computer to type in things like a security password, download software, install applications, and troubleshooting. I wouldn't recommend ScreenConnect for personal purposes like remote into someone's computer without them knowing.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
7
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
7
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10