1. Home
  2. Customer Data Platforms (CDP)
  3. Twilio Segment Reviews
  4. User Review of Twilio Segment
Segment is the only solution we found that made setting up a data warehouse for our usage data easy!
November 16, 2019

Segment is the only solution we found that made setting up a data warehouse for our usage data easy!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Project

Overall Satisfaction with Segment

We have an education app that's used by approximately 50k daily active users. We use Segment to connect the relevant data systems we use (Customer.io, Zendesk, a communications provider, etc) and dump that data into Redshift for our analysis and reporting. We then put a BI tool on top of that to provide internal metrics.
  • Receives data effortlessly from multiple providers.
  • Sends that data to our data warehouse without complaining.
  • Makes it easy to debug via the console when things go wrong.
  • Some of the integrations don't allow you to choose specific windows. For instance, you can't say 'only send the data that happened yesterday.' So we have one provider that we put a high volume of traffic through, and it dumps all 7 million records EVERY day.
  • Segment has allowed us to get data flowing with minimal issues. They had almost every product we use in their library today.
  • I can't really think of an example where it's had any negative impact.
Support is exactly what it should be... fast... efficient... and gets right down to the truth of the matter. Sometimes I don't like their answer (like when they tell me the product is acting as designed when it dumps 7m records a night into Redshift and there are no plans to fix it -- when other integrations within segment don't do that and the provider allows for data ranges.)

Do you think Twilio Segment delivers good value for the price?

Yes

Are you happy with Twilio Segment's feature set?

Yes

Did Twilio Segment live up to sales and marketing promises?

Yes

Did implementation of Twilio Segment go as expected?

Yes

Would you buy Twilio Segment again?

Yes

We got in early, so our pricing is grandfathered. It works well for us because it's not really capped on usage right now. However, we have some colleagues who use it who claim they're getting killed on pricing. This could be because they're much higher volume than we are, I'm not really sure. But, for a startup... it's ideal. I'm unaware of anything else that does this service as well.