Overall Satisfaction with Twilio SendGrid
Stadio uses SendGrid Transactional Email not only for its automated sales and customer support outreach, but also for its core product. Stadio clients are provided hardware and software to design and implement a captive Wi-Fi login portal at a brick-n-mortar business where customers input personal data, then see mobile marketing for Wi-Fi access. As soon as the customer receives Wi-Fi access, Stadio uses SendGrid transactional email to automate a personalized email to the customer, curated by the Stadio client.
- SendGrid's template editor is very easy to use with drag-n-drop functionality and great organization among template groups.
- SendGrid customer support is top-notch. We also had onboarding training that was invaluable.
- SendGrid subuser management and co-worker/"teammate" functionality is incredible for our own business.
- SendGrid's template builder could still use some additional features that other email marketing services provide.
- SendGrid should make the "tracking global unsubscribe" formattable so that it doesn't just align to the left.
- SendGrid sometimes glitches and logs us out in-session.
- SendGrid has helped us land over 30 new business clients this year alone.