Great tool for Sales, Marketing, HR, and CSM
February 11, 2021

Great tool for Sales, Marketing, HR, and CSM

Anna Smith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

Sendoso has been a great tool for our sales team, CSM, Marketing, and internal purposes. My office is quite small so we don't have much room to store all our branded items, so their warehouse has really saved the day and now we can keep more branded items in stock. It has taken a lot of manual work (packing, shipping, etc.) away from me which saves me hours of my time on a daily basis. I can't wait until we sign with our ABM platform to use Sendoso for our ABM Campaigns. Our Sales team loves it because it empowers them to choose the touches they want to use for their prospects without having to go through me to get a gift or an item out. They also LOVE the button feature so they can find very personalized gifts.

The CSM team uses it to send thank you gifts to our customers when they speak at our events and for reference calls. It's been a great tool to thank them in a fast and easy way.

Their customer service team has been a great asset to launch campaigns and they are very responsive.
  • Automation of gifting. Takes out the manual processes.
  • Easy intergenerations with Salesforce and Marketo.
  • Customer service team is responsive.
  • Ease of use of the platform.
  • Sales Acceleration for meeting books and followups.
  • Better UX/UI of the platform.
  • provide a catalog of branded items we can purchase on the platform.
  • Give the users a way to request items to the manager on the platform.
  • More meetings booked.
  • More attendees at events.
  • Better show rates to booked meetings.
I think Sendoso had a better platform and had better options like the Amazon sends.

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It has been great for door openers and meeting reminders for prospects. We also use it for customer thank you gifts for speaking at our events and customer cases.