ITSM Senior Consultant
March 16, 2018
ITSM Senior Consultant
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow
ServiceNow lets the organization consolidate many process related to the enterprise service model on a single platform. Typically, the companies start with the main ITSM processes, such as incident, problem and change, using the CMDB, Asset, SLA and KB as foundational applications. Then may then move on to other process such as HR and customer service. With a cloud based solution, and with all major needs covered out of the box, enterprises can go live with this solution very quickly.
- Application fully alligned to ITIL best practices. At least 11 process have been certified by companies like Pink Elephant.
- Cloud-based solution with major needs covered out of the box, with high standard of performance and availability.
- Application fully integrated, making transitions between modules easy and straightforward.
- Service portal, mobile applications and email capabilities provides the end user a self-service experience.
- Licensing model for Fulfillers in order to share pool licenses.
- Report capabilities to obtain certain kind of metrics without performance analytics
- Graphical representation of the Configuration Management Database (CMDB) configuration items (CIs) and their relationships
- ROI very fast due to the short time required to implement the solution.
- Don't need to provision internal resources (servers, software, IT specialists) to implement the solution.
- Many related processes consolidated in a single platform, thereby reducing cost.
- With the service portal options and the self service capabilities companies can reduce the number of service desk agents and the time required to drive end-user needs to the Fulfillers.
The base cloud solution covers the majors needs of the organization, giving the opportunity to deploy the ServiceNow solution very quickly, in weeks, rather than months as is the case with with BMC Remedy.