Service Titan for Titans of Service!
Cherie Hudson | TrustRadius Reviewer
February 13, 2019

Service Titan for Titans of Service!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ServiceTitan

We are using Service Titan across our organization in every department. Service Titan has allowed us to increase our sales and revenue. It has assisted us in becoming totally paperless. We have been able to manage inventory, scheduling jobs, giving estimates, and following up on estimates. It has a strong membership scheduling process that is important to contractors. It addressed the problem of getting reliable reporting for how our business was doing and tracking key metrics for the customer.
  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
  • Inventory.
  • Marketing.
  • Sales funnel CRM tracking.
  • Increase the sales ticket amount.
  • Increase efficiency.
  • Provide more options for clients.
Service Titan has more functionality than most programs we have used. It brings all departments together in one spot and is a very clean concise program, the mobile app is better than the rest and easy to implement and train new employees on. It is also a cloud base and works fast. Little downtime and easy set up.
Service Titan is very well suited for the service industry, especially home services like HVAC, plumbing, electrical, home cleaning etc. A perfect software for companies that are large or are growing. I would recommend a team of 5 or more. If you have a smaller company or you are a one man or woman operation, you may want to wait to implement this product as it might be overkill.