Good tool for many functions; could improve customer support
Heather Neisen | TrustRadius Reviewer
October 31, 2018

Good tool for many functions; could improve customer support

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SharpSpring

The whole organization used SharpSpring and I specifically used it to send out monthly client newsletters. It has a nice newsletter template builder as well as ways to manage contact lists and store them for future use. It's a nice way to see analytics about each email campaign once launched as well.
  • Newsletter template builder function - I am not a graphic designer and this made my emails come across as more impressive.
  • Analytics about who is opening and clicking on what within email campaigns.
  • Building contact lists and allowing me to send to the same list or to create multiple lists for different purposes.
  • We had issues with bounce rates and were limited from sending emails.
  • Customer support took a long time to get back to us, hard to work with, and ultimately did not resolve important issues in our workflow.
  • Would be nice to be able to have an easier way to organize and access my specific projects (my company used the tool for much more, so sometimes I'd have to dig for my work).
  • Positive: Quickly create email newsletters.
  • Positive: Storing lists instead of recreating it.
  • Negative: Time spent trying to remedy a problem with little support from the company.
SharpSpring is a good, affordable tool. We prefered to go with another vendor after using SS for some time because we ultimately felt that the support and communication was better elsewhere.
SharpSpring worked well for creating and sending monthly email newsletters that I created for clients. It worked well when I needed to see how those emails were received (open rates, click rates.)

It did not work well when we did not understand why SharpSpring was limiting us from sending more emails - not specific about what we did wrong or what we needed to do to correct things.

SharpSpring Feature Ratings

WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
9
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
6
List management
9
Triggered drip sequences
Not Rated
Lead nurturing
Not Rated
Lead scoring and grading
Not Rated
Data quality management
Not Rated
Automated sales alerts and tasks
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
7
Standard reports
9
Custom reports
Not Rated
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated