SharpSpring - Small Business CRM of Choice
Anonymous | TrustRadius Reviewer
October 25, 2018

SharpSpring - Small Business CRM of Choice

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SharpSpring

Our sales and marketing teams are currently using SharpSpring. Our sales team is using SharpSpring for CRM and lead nurturing purposes. Our marketing department is using SharpSpring for data collection and deploying marketing automation emails. It handles our business problems of keeping all of our account information centralized along with tracking revenue. Our marketing team uses it to hone in on email marketing messaging that is most relevant and engaging for our clientele.
  • SharpSpring allows ease of use storing companies, contacts, and our proposals.
  • SharpSpring has great sales pipeline tracking and conversion feature information.
  • SharpSpring tracks email open rates very well that show who is opening our marketing automation and lead nurturing emails.
  • There is no ease of use to set up dial blocks based on industry.
  • The software has been slow at times and does crash at times.
  • SharpSpring has helped us heavily with pipeline tracking.
  • SharpSpring has helped us heavily with tracking our sales conversion ratios.
  • SharpSpring has helped manage accounts and transfer accounts quickly.
I have used Salesforce and Pipedrive previously. Salesforce has been the best tool for us to date. We have small team of 10 and don't need a lot of fancy bells and whistles. SharpSpring allows us to be nimble and not have to retrain new users all the time. We are very satisfied with it.
I think SharpSpring is best for small to medium sized companies. It's easily navigable and you're easy to set up new users quickly. We had times where we needed to move leads to other users quickly and I was able to get into the system and make the small changes quickly.

SharpSpring Feature Ratings

WYSIWYG email editor
10
Dynamic content
6
Ability to test dynamic content
10
Landing pages
6
A/B testing
6
Mobile optimization
5
Email deliverability reporting
10
List management
9
Triggered drip sequences
10
Lead nurturing
7
Lead scoring and grading
8
Data quality management
6
Automated sales alerts and tasks
9
Calendaring
7
Event/webinar marketing
5
Social sharing and campaigns
6
Social profile integration
6
Dashboards
10
Standard reports
10
Custom reports
10
API
10
Role-based workflow & approvals
9
Customizability
10
Integration with Salesforce.com
9
Integration with Microsoft Dynamics CRM
6
Integration with SugarCRM
6