Item: Constant Contact Lead Gen & CRM
Rating: 10
Author: Shawn Laffey

Use Cases and Deployment Scope

It is being used for the 6 franchise territories we own. It helps us capture the business that we know we have been missing. The drop downs that were suggested to us. We added those and saw an immediate up tick from online leads. We were able to stream line a process to capture those high quality leads and turn them into jobs/ revenue dollars.

Pros and Cons

Analytical reporting.
Lead value assessment.
Landing pages.

Less data entry.
Easier integrations.
Cost of product.

Return on Investment

Better internet traffic awareness.
Exceptional lead values.
A clear feeling we are doing something that works.

Alternatives Considered

Aberdeen

It may be a great product but it was only looked at because we had to look at it. Our decision was made beforehand SharpSpring just did not know it. We really wanted to get the best price possible. In truth we would have paid full price. It is a wonderful tool.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Other Software Used

iWave, Google Analytics, Google Ads (formerly AdWords)

Usability

None of this is fun to use. It is a tool you did not even know you needed. If you look at your business from the inside (and you should) the world goes by too fast to be a computer expert. You should stick to your discipline whatever that is. Mine is repairing glass. This tool is every bit as important as my tools to repair glass are. In my situation one could not exist profitably with out the other. I really can't emphasize that enough.

Support Rating

They care, they care, they care. They are not going to do it for you. You need to be involved. It is YOUR business. Act like it. Be involved in your success. If you are looking to blame someone for all the business you are not getting or receiving, do yourself a favor and buy a big mirror and look at it and you will fast see who is really to blame. These people have given us a tool that we use to get solutions. We than can bounce off that result to SharpSpring to find a better solution. It works but you must be involved.

Likelihood to Recommend

I would and could only refer with complete honesty to my companion franchise owners. I would with confidence refer them to my other non franchise contacts with conviction but not 100% surety as I do not know their business as I know mine. However there is no other like type business I would refer at all.

Stop throwing your money away

Overall Satisfaction with SharpSpring