Overall Satisfaction with ShipStation
ShipStation is used by our whole organization for all our shipping needs. It imports our orders directly from BigCommerce and creates shipping labels based on the service the customer selected. It uses the combined weight and size of the items purchased to determine shipping costs based on the rates set up with the carrier.
- It's been a great time saver, as it is very fast and needs little user action. You basically hit a button.
- You can quickly show in what areas of the country you may be undercharging or overcharging on shipping.
- It maintains customer history, which helps a lot with customer service.
I find that the reporting you get out of ShipStation is far better and customizable than what you get from ShippingEasy. I also like the ShipStation app better, and I find it much easier to manage and add users with ShipStation. ShippingEasy wasn't bad and had good support, I just find things flow better with ShipStation.
ShipStation is scalable and has met all our shipping needs. You can see details on where you are shipping by volume and how much each shipper is being used. Some carriers, though very few, do not integrate with it, so you can't get real-time shipping costs. I do truly believe that this falls more on BigCommerce than ShipStation.