Manage your site without being an expert
June 18, 2014

Manage your site without being an expert

Jamin McBain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Shopify

What I basically use Shopify for is the management of one of the several e-commerce websites under my supervision. I have them directly interconnected with an application that I used called "Shipstation" , which allows me to ship the product to our customers. At times Shopify can have glitches but it is overall dependable. What I do enjoy about it is the Shopify Application via the iPhone. It works very well and keeps me up to date with the business at all times.
  • The Shopify app for iPhone works really well and makes it easy to check in or update any information.
  • There was an update of the layout that makes looking for orders or customers a lot more easy to find.
  • I really enjoy how well Shopify detects possible fraudulent purchases. It helps to stop unnecessary charge backs.
  • There is always access to previous customers available no matter how long ago they have placed an order.
  • One thing that would need improvement is the return feature. You cannot actually remove an item from a customers order. You can only partially fulfill, then cancel the rest of the order which I find to be discouraging.
  • I cannot tell if is the shipping app or Shopify, but my inventory does not line up correctly between the two.
  • I enjoy how detailed Shopify is in informing of the revenue made for the day, week , and past few months. The way they inform where my traffic is coming from, and what the keywords are that customers are using to find us.
  • With what was stated in my first answer, I can pin point exact projects because of the analytical provided to me via Shopify
One other product I have used is BigCommerce. They are very similar to Shopify, only my problem with them is there is too much clicking and window opening to operate with. Shopify keeps it simple and doesn't have too much clicking to get from one thing to another.

If there is something on BigCommerce I like better than on Shopify it is the SEO and SEM management. Though I understand it on both programs, if I was a beginner I would better understand it on BigCommerce because they explain it a bit better.
It is well suited for managing an e-commerce website that makes a decent return in sales. It is beneficial and will save you money in comparison to others that are similar to it.

Using Shopify

Shopify is user friendly in comparison to other products that I have used that are similar to it. I am usually loyal to any product that can offer me some type of service without any kind of deficiencies. This is something I have experienced with Shopify so I would gladly use it again.

Using Shopify

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • The search function
  • The product update system
  • The iPhone App
  • Refunding specific items in an order