Shopify Plus handles all of the tricky parts of running an e-commerce website!
June 27, 2024

Shopify Plus handles all of the tricky parts of running an e-commerce website!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Shopify Plus

We use it to manage 15+ clients' websites! It takes so much work out of the picture in a way that we know can be relied upon. Inventory management, order processing / management, login flow, page structure, asset CDN. It also brings with it a sense of trust for the customer and client.. and for us a trust that there will be 99.99% uptime and speedy resolution of issues.

Pros

  • Reliable uptime
  • Fast website load times
  • Customer account management
  • Customer order mangement
  • Customizable integrations via webhooks and other code-based solutions

Cons

  • Webhooks often fire more than once or not at all. Keeping certain aspects in sync and trusted as such is tough. Webhooks should retry based on response status.
  • Importing legacy customers/orders/products isn't simple. Having to use third party tools (eg. matrixify) isn't a good solution.
  • It released the need for a team of engineers when the business was in a stable state.
AB testing is lacking and we have to rely on other third party services (eg. Dynamic Yield / Yotpo / Optimizely) to delivery decent testing within the Shopify Plus platform.
Shopify Plus, once existing data imported awkwardly, handles so much of the basics of running an online shop in way that you know you can rely upon. It still requires many more third party tools to be able to use best-in-class analytics and AB testing.

Do you think Shopify Plus delivers good value for the price?

Yes

Are you happy with Shopify Plus's feature set?

Yes

Did Shopify Plus live up to sales and marketing promises?

Yes

Did implementation of Shopify Plus go as expected?

Yes

Would you buy Shopify Plus again?

Yes

It's good for an existing site that can afford to pay the cost for the transaction fees in exchange for a good set of third party tools and decent existing platform to support most business needs. It may not suit a larger business ($30M+ pa) where the upfront development cost and maintenance might be worth it to offset the costs of being on the Shopify Plus platform.

Shopify Plus Feature Ratings

Product catalog & listings
7
Product management
6
Bulk product upload
4
Branding
6
Mobile storefront
9
Product variations
7
Website integration
8
Visual customization
8
CMS
7
Abandoned cart recovery
7
Checkout user experience
10
eCommerce security
9
Promotions & discounts
7
Personalized recommendations
7
SEO
6
Order processing
7
Inventory management
8
Shipping
8
Custom functionality
8

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